Terms - Veloktify

1. Agreement
By creating an account or using RPM Field you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it. If you don’t agree, don’t use the service.

2. The service
RPM Field is field service operations software provided on a subscription basis. We may change, add or remove features. We will give reasonable notice before removing something you materially rely on.

3. Accounts
You are responsible for the accuracy of your account information, for keeping your password secure, and for everything done under your account. Tell us promptly of any unauthorised use. You must be 18 or older.

4. Your data, and your responsibility for it
You own your data. We claim no ownership of the information you put into RPM Field.
You are responsible for the personal information you enter about your customers, crew, subcontractors and prospective customers. You confirm that you have the right to collect and use it, that you will handle it in accordance with applicable privacy law including PIPEDA, and that you will respond to requests from those individuals to access, correct or delete it.
This matters particularly for: property owners’ contact details; crew and subcontractor records; leads — people who are not your customers and may not know you hold their information; location data captured at check-in, where employment law obligations may apply to you; and photographs of private property.
You agree to indemnify us against third-party claims arising from personal information you entered without the right to do so.

5. Third-party services
RPM Field connects to Stripe, Twilio and others. You provide and are responsible for your own Stripe and Twilio accounts, including their fees, terms and compliance obligations. We are not responsible for their availability, and we do not process card payments on your behalf — money moves through your Stripe account, directly to you.
You are responsible for compliance with anti-spam law, including CASL, for messages you send. We provide opt-out handling; using it correctly is your responsibility.

6. Acceptable use
Do not use RPM Field to break the law, send unsolicited commercial messages without consent, upload malware, attempt to access another tenant’s data, probe or attack the service, resell access without agreement, or store personal information you have no right to hold.
We may suspend accounts for serious or repeated breaches. Where practical we will warn you first.

7. Fees
Fees are as shown at signup and billed in advance, monthly or annually, in Canadian dollars, through Stripe. Introductory pricing applies for the stated period, after which standard pricing applies — we will tell you before that happens. Prices may change with 30 days’ notice; you may cancel before a change takes effect. Fees are non-refundable except where required by law.

8. Trial and cancellation
New accounts include a 30-day trial with no card required. Cancel at any time from your account; access continues to the end of the paid period. On cancellation your data is retained for 90 days so you can export or reactivate, then permanently deleted — with invoices and payment records archived for six years as tax law requires. See the privacy policy.

9. Availability
We aim to keep RPM Field available at all times but do not commit to a specific uptime guarantee. Maintenance, third-party outages and events beyond our control may cause interruption.
10. Warranties and what this software is not
RPM Field is provided as is. We do not warrant it will be uninterrupted or error-free, or that it will meet every requirement.
RPM Field is a business tool, not professional advice. Tax calculations, invoice formats, margin figures and reports are based on the information you provide and the settings you choose. You are responsible for the accuracy of your tax registration, rates and filings, and for verifying invoices before they go to your customers. We are not accountants and this is not tax advice.
GPS check-in records where a device reported being at a given moment. It is evidence, not proof, and its accuracy depends on the device and the conditions.

11. Limitation of liability
To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the 12 months before the claim arose. We are not liable for indirect, incidental or consequential loss, including lost profits, lost business, or loss of data beyond our obligation to maintain reasonable backups.
Nothing in these terms limits liability that cannot be limited by law.

12. Termination
You may cancel at any time. We may terminate for breach, non-payment, or with 30 days’ notice if we discontinue the service — in which case we will refund fees paid for service not delivered and give you reasonable time to export your data.

13. Changes to these terms
We will post changes with an updated date and email account holders before material changes take effect. Continued use after that constitutes acceptance.

14. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there.
15. Contact
contact@veloktify.com
Veloktify — Ontario, Canada